Let’s face it, documentation isn’t sexy, but it is necessary. Like medicine, you may not want to think about it, but it will make your business a whole lot healthier.
Technical writing is a crucial part of every healthy efficient organization. Poor (or missing) user guides and instruction manuals can be devestating to your bottom line. Communicate effectively and your valuable employees will be happier and do their jobs better. Clear customer support info and comprehensive FAQs will make your customers happy and less likely to leave you for a competitor.
Easy-to-read user guides, useful FAQs, organized online help, and engaging instructional videos have been shown to increase user satisfaction. I frequently update support websites, use illustrations and diagrams to increase comprehension, and break down information into steps. I approach each project from the point of view of the user, not the engineer or tech support. Your users need information, and they need it in English, not engineer-ese.
The reality is, no one really reads anymore. In order for your users to get the information, you need to add a visual element to illustrate and support the copy. I can write traditional technical manuals, but I can also help you identify which areas of your user experience may need alternative types of support, such as
- Infographics and illustrations
- Step-by-step instructions
- Troubleshooting guides
- Quick start set up guides
- User manuals
- Online help
- Instructional videos
- Knowledge base support
- Customer support scripts
- Terms and Conditions
- Technical illustrations
- Charts and diagrams
Contact me to set up a phone call or meeting, and find out how I can help you improve your customer information.